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External relational communication

LUDO INTERACTIVE

How to master ideal communication with your customers in a highly pressurised commercial environment

2 DAYS

Boosting talents

for the maximum results

Process

To structure a sales meeting and get more results, enhance your skills. 

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  1. Scan your client's communication in 10 seconds

  2. Master the 7 phases of the sales meeting

  3. Understand the customer's needs and expectations

  4. Deal with objections effectively

  5. Conclude the interview successfully

  • Adopt the right reflexes in any interaction

  • Succeed in all your sales meetings, regardless of the customer

  • Experiment to integrate all phases of the sales meeting

  • Boost your sales skills

Resources

For any company that wants its salespeople to win.

For whom?

1/2 DAY

Have a winning communication

with your customers

Process

To satisfy and retain your customers, manage their accounts and achieve your figures, boost your external relational communication. 

 

  1. Discover the best way to communicate with your customers

  2. Create an immediate, lasting and profitable bond of trust with your customers

  3. Understand customer needs and expectations

  • Adopt the right reflexes for your communication actions

  • Boost your winning communication

  • Succeed in all your interviews, whatever the client

  • Sharpen your commercial skills

Resources

For any company concerned about the success of its sales staff and/or the good management of its customers.

For whom? 

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Trainings

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Workshop

1 DAY OU 2 X 1/2 DAY

Efficient

phone canvassing

Process

To increase your sales performance and obtain lucrative appointments, make effective telephone prospecting.

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  1. Discover your communication style and that of your prospect

  2. Develop personalized scripts

  3. Create effective call lists

  4. Overcome objections

  5. Get appointments

  • Get an appointment quickly and efficiently

  • Adapt your communication style

  • Be in action with the right objective

  • Boost your skills as a salesperson

Resources

Informations

This training will take place in two phases, either over a full day or over two half-days. 

 

The first phase consists of discovering communication tools and the second phase consists of a supervised and coached practical application.

Action!

In this second part of the training, apply the knowledge gained in the previous workshop.

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  1. Get a list of prospects

  2. Put into practice all the key points from the first phase of the training

  3. Get appointments

For all salespeople who want to get appointments.

For whom?

  • Confirm the application of communication tools

  • Boost your energy and skills in a group

  • Reinforce acquired skills in a playful way

Integration

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Practice Lab

1/2 DAY

Take stock

of the achieved results

Process

After the training and integration of external relational communication tools, evaluate the success of your good practices.

 

  1. Focus on concrete cases of successes and difficulties

  2. Share best practices and advice between participants and with the expert

  3. Boost your commercial results

  • Have the right reflexes and the right communication posture

  • Validate the win-win relationship of trust

  • Respect the phases of the sales meeting according to the customer's profile 

  • Confirm the commercial skills acquired

Resources

For any company that cares about the success of its salespeople.

For whom? 

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